Shipping Policy

Last Updated: August 2025

1. Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods and Times

Standard Shipping (3-7 business days): Available to all US addresses

Expedited Shipping (2-3 business days): Available for urgent orders

Express Shipping (1-2 business days): Available in select areas

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders over a certain amount.

4. Shipping Locations

We currently ship to all 50 US states. International shipping is not available at this time.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using our Track Your Order page or directly with the carrier.

6. Delivery Issues

If your package is lost, damaged, or delayed beyond the estimated delivery time, please contact us immediately at support@travelerpet.store. We will work with the carrier to resolve the issue.

7. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes after shipping may incur additional fees.

8. Undeliverable Packages

Packages returned to us due to incorrect addresses or failed delivery attempts will be reshipped once corrected address is provided. Additional shipping charges may apply.

9. Weather and Carrier Delays

Delivery times may be affected by weather conditions, carrier delays, or other circumstances beyond our control. We are not responsible for delays caused by shipping carriers.

10. Contact Information

For shipping questions or issues, contact us at support@travelerpet.store or visit our Track Your Order page.